Refunds

Write to bookings@capeculturaltours.co.za with your CCT reference and the reason. The house decides the refund. Weather, including the mountain and the wind, is a reason we will take seriously.

An EFT is refunded to the account it came from, after the house has confirmed it. When card payment through PayFast opens, a card payment will be refunded on PayFast to the same card.

If the booking is refunded before completion, the house fee is not taken and the partner is not paid. If a hotel cannot honour a confirmed room, the guest is refunded and no fee is taken. A failed or unpaid booking pays nothing.

A test checkout is not a live payment and is not refunded in money.

CAPE CULTURAL TOURS (PTY) LTD takes the booking and the payment. The partner supplies the room, the meal, the vehicle, or the guiding. The house is not the hotel, the restaurant, or the operator, and is not liable for the partner’s acts, omissions, delays, or standard of service, except where the booking terms require a refund. A refund is due if the guest is refunded before completion, or if a confirmed hotel room cannot be honoured. Nothing in these terms excludes liability that the Consumer Protection Act does not allow to be excluded.